How to return a product which has been sent by error or has any faults?
Before you return any item you have to contact us and let us know what has happened. You can contact us by email using the contact link on the bottom of the homepage and select Returns or Mistake with order. We will soon get back to you and resolve the problem. If it was our fault we will cover the shipping costs. If the return is accepted we will send you an email with all the information, delivery address, etc... We don’t accept returns for Cds, vinyl, books, underwear or clothes that have been washed, used, etc...
We will also not accept any returns after 14 days you received the order.
Can I change the size of a t-shirt or clothing?
Yes, it is possible but t-shirts and clothing has to be returned in the original packing and conserve the tags if it had any, clothes and t-shirts can’t be washed, or with signals you have been wearing it. We have to authorize the change, so you have to contact us via the contact link on the bottom of the homepage and select “Change Size”, we will get back to you and let you know how to proceed with the change and to which address you have to send it to. We won’t accept underwear returns or changes due to higienic reasons. All shipping costs must be covered by customer.
We won’t accept any changes after 14 days from you receiving your order.
Download the Return Form here